Spacer Image
Spacer Image
Home   Spacer Image   Essentials   Spacer Image   Photos   Spacer Image   Members Only   Spacer Image   Contact  
Creform DIYCreform DIY Spacer Image
Spacer Image
Frequently Asked Questions
Creform Spacer Image
Spacer Image
Spacer Image
Spacer Image Spacer Image
Q1 How can I get a copy of the CREFORM catalog?
Q2 How do I start an account?
Q3 How do I order?
Q4 I forgot my login and password, what do I do now?
Q5 How do I pay for my order?
Q6 What about shipping?
Q7 What if I get damaged or I am missing parts?
Q8 What is the CREFORM warranty policy?
Q9 What if I want to cancel my order?
Q10 Can I return my order?
Q11 Does CREFORM meet my state and local building codes?
Q12 Are there export or resale limitations?
Q13 What are the limitations on my rights and remedies as a customer?
Q14 Why are all of the dimensions in metric?
 
Legal Policies
P1 Website Terms Use Policy
P2 Terms of Sale
P3 Privacy Policy
P4 Disclaimer of Warranties and Limitation of Liability
P5 Not for Resale or Export
 
CREFORM Corporation may at any time revise these Policies or Terms and Conditions by updating this posting.  You are bound to such revisions and should therefore periodically visit this section to review current information for which you are bound.
Q1:
How can I get a copy of the CREFORM catalog?
The creform parts of the catalog is not available for download at this time.
Q2:
How do I start an account?
You can create an account here.
Q3:
How do I order?
If you are ordering for the first time, please don't hesitate to call us for assistance since there are many options and we want you to enjoy your choice.  In order to order from our on-line catalog you must have an established account and must be logged into the system.  You can also order by fax or by mail.  Please see Company Info for contact information.
Q4:
I forgot my login and password, what do I do now?
Email us at diy@creform.com to request a reminder.
P1:
Website Use & Copyright Policy
Legal Agreement

      By using this CREFORM Corporation (“CREFORM”) Web site (“Site”) you accept and agree to abide by these Terms of Use (“Terms”), which constitute a legal agreement between you and CREFORM Corporation.  If you do not accept these Terms in their entirety, do not access the Site. 
      CREFORM reserves the right in its sole discretion to modify the Terms at any time and such modifications shall be effective immediately upon posting of the modified Terms on the Site.  You shall regularly review the Terms to obtain timely notice of any such changes.  You agree to comply with all applicable laws and regulations in connection with your use of the Site.  You shall not upload, post, email, or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, harmful to minors, libelous, obscene, invasive of another’s privacy, hateful, or racially or ethnically objectionable, nor shall you forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted to or through the Site.   You also shall not upload, post, email, or otherwise transmit any unsolicited or unauthorized advertising promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation.  You shall not transmit to or through the Site any software or other materials which contain a computer virus, Trojan horse, time bomb, worm, or other harmful code.

Intellectual Property

The Site including but not limited to, text, graphics, images, and logos is Copyright © CREFORM Corporation 2005.  All rights reserved.  None of the Site material may be copied, reproduced, distributed, republished, downloaded, displayed, posted, linked, or transmitted in any form including but not limited to electronic or photocopying, without prior written permission of CREFORM, except that permission is granted to display or print limited excerpts from the Site for personal, non-commercial use only.  Any unauthorized use of any material contained in the Site may result in civil or criminal liability.

CREFORM is a trademark of Yazaki Industrial Chemical Co., Ltd.  Trademarks of other companies used on the Site are the property of their respective owners.

Any materials that you may submit as application ideas, or new product suggestions, or in connection with contests or awards, including but not limited to text and photos, shall become the sole property of CREFORM Corporation without compensation and will not be returned.

CREFORM respects the intellectual property of others.  If you believe that your work has been used on our Site in a way that constitutes copyright infringement, please provide CREFORM’s Copyright Agent the following information:an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  1. a description of the copyrighted work that you claim has been infringed;
  2. a description of where the material that you claim is infringing is located on the site;
  3. Your address, telephone number, and email address;
  4. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  5. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Notice of claims for copyright infringement on this Site should be addressed to:
Copyright Agent
c/o Office of the President
CREFORM Corporation
P. O. Box 830
Greer, SC 29652-0830
P2:
CREFORM Corporation ("CREFORM") Terms of Sale
The following terms and conditions govern all purchases:
Q5:
How do I pay for my order?
Payment in full by American Express, MasterCard, or VISA is required at the time of the order.  No credit or COD orders will be accepted.  All orders are subject to confirmation by CREFORM’s corporate office and if an error in pricing or otherwise is discovered, CREFORM may cancel the order upon refunding customer’s payment in full.
Q6:
What about shipping?
Shipping is FOB Wixom, Michigan or Greer, South Carolina, USA.  Freight is additional based on the item and quantity you are ordering.  We have negotiated rates with our carriers and pass these discounts on to you.  When ordering specify standard ground (5-7 business days) or express air (2nd day or overnight).  Your order should ship within 1-2 days for parts and 3-5 days for kits.  We are not responsible for any delays caused by conditions beyond our reasonable control.  If there are any delays we will let you know by email.
Q7:
What if I get damaged parts or parts are missing?
Any damaged or missing items upon delivery should be reported no later than the next business day after receipt and will be replaced at our expense.
Q8:
What is the CREFORM warranty policy?
CREFORM brand pipe, joints, and accessories come with a two-year limited warranty, to be free from defects in materials and workmanship under normal consumer use.  This warranty begins when the product is shipped from our warehouse.  Our sole obligation under this warranty is to repair or replace any defective components which are returned to us or otherwise demonstrated to our satisfaction to be not as warranted.  If the product is no longer available, replacement may be made with a similar product of equal or greater value.  The customer is responsible for shipping defective materials back to CREFORM and CREFORM will pay the cost of delivering replacement parts.  CREFORM will not be responsible for any labor costs incurred by customer.

All non-CREFORM manufactured material (noted on instruction manual) is subject to its manufacturer’s warranty only.

All warranties are voided if any product is not used in accordance with product instructions or in case of commercial or industrial use, or misuse, abuse or neglect of the user.

The foregoing warranties are exclusive and there are no other warranties express or implied with regard to the products that we sell, and all implied warranties, including merchantability and fitness for a particular purpose, are excluded to the extent permitted by law.  Any implied warranty that cannot be excluded by law is limited to the duration of the express warranty.  We are not responsible for any incidental or consequential damages for any reason whatsoever.  Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the limitations in this paragraph may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
Q9:
What if I want to cancel my order?
Any order can be canceled prior to shipment.  Sorry, after the order has been shipped we cannot stop or reroute the shipment.  After you receive the material please follow the return procedure.
Q10:
Can I return my order?
We want you to enjoy your experience with CREFORM.  If you are not happy with your purchase, just let us know within 30 days from the date that you receive your order.  Please contact us by phone or email in order to obtain a return authorization number, which must be written clearly on the outside of the package.  Returned product must be in original condition.  This includes original packaging material, manuals, and all other accessories provided.  We will be happy to refund the purchase price, less 5% for any unopened containers, or less 15% for opened containers, of the item(s) that you return or wish to exchange.  Shipping charges are not refundable, and COD packages or packages without an RMA visible are not accepted. 
Q11:
Does CREFORM meet my state and local building codes?
CREFORM does not claim to meet state or local building code restrictions and regulations.  It is up to you to contact your local building department to check if there are specific requirements, and you are responsible for any applicable permits and/or costs.
Q12:
Are there any export or resale limitations?
You agree that you are buying only for your own use only and not for resale or export.  CREFORM Corporation has separate terms and conditions governing resale of product.
Q13:
What are the limitations on my rights and remedies as a customer?
EXCEPT FOR DIRECT DAMAGES FOR BREACH OF THE EXPRESS WARRANTIES PROVIDED IN THESE TERMS OF SALE, UNDER NO CIRCUMSTANCES SHALL CREFORM CORPORATION BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT MAY OCCUR DIRECTLY OR INDIRECTLY AS A RESULT OF USE OF THE CREFORM WEB SITE, OR THE PURCHASE OR USE OF ANY CREFORM PRODUCTS (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR BODILY INJURY OR DEATH, WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY).  ALL USE OF PRODUCTS CONTRARY TO INSTRUCTIONS IS AT YOUR OWN RISK, AND YOU ASSUME ALL COSTS OF SUCH RISK.

Use of the CREFORM Web site and any purchase of CREFORM products shall be governed by the laws of the State of South Carolina, U.S.A., without regard to principles of conflicts of law.  The courts located in South Carolina shall have the exclusive jurisdiction and venue over any legal action against CREFORM.  ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE PURCHASE OF ANY PRODUCT THROUGH THIS SITE IS SUBJECT TO BINDING ARBITRATION UNDER THE COMMERCIAL ARBITRATION RULES (AND IF YOU ARE A CONSUMER, THE SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES) OF THE AMERICAN ARBITRATION ASSOCIATION, WITH THE ARBITRATION PROCEEDINGS TO OCCUR IN GREENVILLE COUNTY, SOUTH CAROLINA, UNLESS OTHERWISE PROVIDED IN SUCH RULES.  JUDGMENT ON ANY AWARD MAY BE ENTERED IN ANY COURT HAVING JURISDICTION.
Q14:
Why are all of the dimensions in metric?
We are a global company that needs to meet the requirements of our customers in all markets.  We have found that while inches may be preferred in the United States the accuracy and overall ease of metric eliminates a lot of problems.  A tape measure with both inches and metric are available in our catalog.  If additional assistance is required please contact us by phone or email.
P3:
Privacy Policy
CREFORM is committed to protecting your privacy. We use the information that we collect about you to process the orders and to personalize your return to our on-line store. We do not sell or provide your personal information to any organization outside of CREFORM Corporation (Yazaki Industrial Chemical Co., Ltd.).

When you place the order or access your account we utilize software encryption for all information that you provide.

Exception, CREFORM may be required to disclose personal information in connection with law enforcement, fraud protection, regulation, or other legal action.
P4:
Disclaimer of Warranties and Limitation of Liability
EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED IN THE TERMS OF SALE FOR ANY PRODUCTS PURCHASED FROM THE SITE, THE SITE, AND ALL PRODUCTS OFFERED FOR SALE ON THE WEBSITE, ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE, NONINFRINGEMENT, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CREFORM DOES NOT WARRANT THAT ANY INFORMATION IS COMPLETE AND RESERVES THE RIGHT TO CORRECT ANY ERRORS OR OMISSIONS IN THE SITE, INCLUDING BUT NOT LIMITED TO ERRONEOUS PRICING.  CREFORM DOES NOT WARRANT THAT THE SITE WILL BE FREE OF VIRUSES, WORMS, OR OTHER HARMFUL CODE.

EXCEPT FOR DIRECT DAMAGES FOR BREACH OF THE EXPRESS WARRANTIES PROVIDED IN THE TERMS OF SALE FOR ANY PRODUCTS PURCHASED FROM THE SITE, UNDER NO CIRCUMSTANCES SHALL CREFORM CORPORATION BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT MAY OCCUR DIRECTLY OR INDIRECTLY AS A RESULT OF USE OF THIS SITE, OR ANY INFORMATION, DATA, OR SERVICES CONTAINED ON THIS SITE OR ANY WEBSITE LINKED TO THIS SITE (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY).  ALL USE IS AT YOUR OWN RISK, AND YOU ASSUME ALL COSTS OF SUCH RISK. LINKS TO OTHER, NON-CREFORM WEBSITES ON THIS SITE ARE PROVIDED SOLELY AS A CONVENIENCE TO YOU AND USE OF THIRD PARTY WEBSITES IS ENTIRELY AT YOUR OWN RISK.

Governing Law and Arbitration

Use of this Site and any transaction arising from such use shall be governed by the laws of the State of South Carolina, U.S.A., without regard to principles of conflicts of law.  The courts located in South Carolina shall have the exclusive jurisdiction and venue over any legal action by you against CREFORM.  ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR THE PURCHASE OF ANY PRODUCT THROUGH THIS SITE IS SUBJECT TO BINDING ARBITRATION UNDER THE COMMERCIAL ARBITRATION RULES (AND IF YOU ARE A CONSUMER, THE SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES) OF THE AMERICAN ARBITRATION ASSOCIATION, WITH THE ARBITRATION PROCEEDINGS TO OCCUR IN GREENVILLE COUNTY, SOUTH CAROLINA, UNLESS OTHERWISE PROVIDED IN SUCH RULES.  JUDGMENT ON ANY AWARD MAY BE ENTERED IN ANY COURT HAVING JURISDICTION.
Spacer Image Spacer Image Spacer Image Spacer Image Spacer Image
Spacer Image Spacer Image Spacer Image Spacer Image
Spacer Image
Spacer Image   (866) 952-4936  
Spacer Image Spacer Image
Last Update Feb 13, 2007
Copyright © 2019 CREFORM Corporation.  All rights reserved.
Click here for Terms of Use of this website and other legal policies.